Nuovo Group General

WHERE IS NUOVO GROUP BASED?: Our entire operation is based in Melbourne, Australia. All orders are shipped directly from our warehouse.
CAN I SHOP IN PERSON?: We are currently wholesale only, if you are after a specific card we can locate it from your nearest store.

WHAT PAYMENTS DO YOU ACCEPT?: Nuovo Group accepts Credit Cards (Visa, Mastercard and AMEX) and PayPal.
CHANGING OR CANCELLING AN ORDER: Once an order has been processed by our team, we cannot make any changes or cancel your order.
REFUNDS & RETURNS: As we are wholesale, we do not offer change of mind returns or refunds on any of the products offered. Please refer to our Terms and Conditions for more information.

PROCESSING TIME: Your order will be dispatched within 5-7 business days. During busy periods, there may be delays on the dispatch of your order. Orders will be delivered during week days 8am – 6pm. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.
POSSIBLE DELAYS: We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe. In the event that we are unable to dispatch your order, we will notify you promptly.
TRACKING YOUR ORDER: You can track your order via our shipping confirmation email. If you do not receive your tracking details, please contact our team directly at sales@nuovogroup.com.au.
FOR ORDERS OUTSIDE OF AUSTRALIA: We ship orders overseas using DHL and Australia Post. For orders outside of Australia we will supply a quote before your order is processed.

Customer Care

Need help? We're available by phone or email weekdays 9:00AM–5:00PM AET.